GENERAL CONDITIONS OF SALE (www.duomoshop.com) 1.Object 1.1These general conditions of sale (hereinafter, the “GCS”) of Fabbrica Servizi S.r.l., with its registered office in 20122 Milan, Via C. M. Martini 1, Tax Code and Milan Business Register registration number 00871260105, VAT number 09552690159, telephone number +39 02 361691 and email duomoshop@fabbricaservizi.it (hereinafter, “FS”), represent the contractual conditions which, accepted by the end customer (hereinafter, the “Customer”) together with the online order (hereinafter, the “Order”), by clicking and/or flagging the boxes that are specifically and separately provided with reference to the GCS (on the Website, as defined below, denominated “Terms and Conditions”) and the unfair contract terms (on the Website, as defined below, denominated “Unfair Contract Terms”) provided therein, and following the order confirmation (hereinafter, the “OC”) sent by FS to the Customer, will discipline the sales contract (hereinafter, the “Contract”) between FS and the Customer, relating to online purchases from the website www.duomoshop.com (hereinafter, the “Website”) of products directly commercialised by FS (hereinafter, the “Products”). 1.2The online purchase of the Products (hereinafter, the “Service”) takes place following an Order to be carried out by the Customer on the Website. While completing the Order, the Customer may decide, in the spirit of generosity, to make a donation in support of the Milan Duomo Worksites and the indispensable commitment that Veneranda Fabbrica del Duomo di Milano has carried forward for over six centuries in order to preserve the infinite beauty of Milan Duomo (hereinafter, the “Donation”). 1.3FS reserves the right, at any time and at its sole discretion, to make any modifications and/or variations to that which is published on the Website, without any obligation of prior notice. It is the responsibility of the Customer to consult that which is published by FS on the Website, before proceeding with the purchase of the Products and/or Service, with express indemnity of FS from any and all claims and/or requests, for any reason, made by the Customer. 2.Description of the Service 2.1The Service is carried out by FS in full conformity with the regulations set out in the Consumer Code (Legislative Decree no. 206 of 6 September 2005 and subsequent amendments and additions) (hereinafter, the “Consumer Code”), also in relation to distance selling regulated by artt. 49 et seq.; 2.2The Service is exclusively reserved for end users who are “consumers” pursuant to art. 3, para. 1(a) of the Consumer Code. By the term “consumer” it is intended any natural person who purchases the Products according to the methods indicated in these GCS for purposes not related to their commercial, entrepreneurial, artisanal or professional activity, if any. By expressly and unconditionally accepting these GCS, the Customer declares to purchase the Products for purposes other than the aforementioned and undertakes to observe, in his relations with FS, these GCS. 2.3The Service referred to in these GCS is implemented by the Customer completing the requested fields at the time of checkout on the Website and with the subsequent forwarding of the online Order to FS, subject to successful payment of the cost of the Products (to be calculated in light of what is indicated on the Website), which the Customer is obliged to carry out, using credit card or PayPal, at the same time as the Order and without prejudice to the acceptance of these GCS and the Unfair Contract Terms contained therein. Should FS fail to receive the total cost for the Products, it will be impossible to undersign the Contract, the Customer hereby renouncing, for himself and his assignees, to make any claim, for any reason whatsoever, in this regard. The Customer expressly acknowledges and accepts, for himself and his assignees, that the images and colours of the Products on the Website may not correspond with those in reality due to the effect of the device used and, therefore, the aforementioned images must be considered only indicative and/or representative and do not constitute a binding element of the Contract, with the exclusion of any and all liability of FS, in any way whatsoever, in this regard, with the Products being identified precisely and definitely only through the details and characteristics reported in the Order. 2.4Once the Order and payment of the cost of the Products have been received (subject to successful payment of the same), the OC will be sent to the Customer, to the email address the latter provided at the time of purchasing the Products, detailing the description of the Products, the cost of the Products and the shipping already paid for by the Customer on the Website, these GCS together with the Unfair Contract Terms provided therein accepted by the Customer, indications on shipping methods or collection of the Products using Pay&Collect and the approximate delivery times. 2.5Any import duties and customs fees will be charged to the Customer when the purchased Products reach the country of destination as indicated by the Customer. These costs will be borne by the Customer and may vary from country to country. 2.6The Contract will be deemed finalised upon sending of the OC by FS to the Customer. 2.7Upon the Customer’s request, to be made within 5 (five) days of the Order, by completing the specific online form on the Website or via email to amministrazione@fabbricaservizi.it, FS will issue the related invoice upon completion of the aforementioned procedure. 2.8Regarding shipping or collection of the Products, the Website will automatically i) in the case of shipping the Products to the Customer, send a link to track the delivery to the email address provided when placing the Order or ii) in the case of Pay&Collect, send, to the email address provided when placing the Order, the precise place, date and time available for collection of the Products on site. 2.9In the event of shipping the Products, FS cannot be held responsible for any delays; the delivery times expressed are indicative and are in no way binding for FS, which uses couriers, according to the methods and timings of the appointed carrier, based on the distance in kilometres, the availability of the Customer and/or that which is specified in the transport terms. 2.10The choice to receive the Products at home is made at the time of completing the Order, in a separate section. Upon completion of the Order, the Customer can no longer modify the shipping address. Any shipping and transport costs will be borne by the Customer. 2.11Any additional shipping costs in addition to those already paid by the Customer while completing the Order online will not exceed 20% of the payment already made, and they will be communicated to the Customer within 72 (seventy-two) hours of receiving the OC. The Customer will have 24 (twenty-four) hours to cancel the Order should these expenses be deemed excessively high. 2.12In the case of Pay&Collect, the Customer undertakes, for himself and his assignees, to collect the Products by and no later than 30 (thirty) days from the date indicated by FS pursuant to the previous art. 2.8 (during the opening hours of the collection point indicated by FS), it being expressly understood that, after the aforementioned deadline, FS will send, by email to the address provided during the Order, a communication to the Customer expressly indicating the circumstance that, in the absence of collection of the Products by the Customer in the following 5 (five) working days from the date of sending the aforementioned email, the Contract will be considered terminated by law, without the need for any further communication by FS, and FS will no longer be obliged to deliver the Products, of which FS will become the sole owner, and will be fully within its rights to retain the amount already paid by the Customer to FS. Under no circumstances can failure by the Customer to collect the Products be considered by the latter as exercising his right of withdrawal. 2.13The Customer, in the case of both shipping and Pay&Collect, will receive the Products alongside the Bill of Lading. 3.Right of Withdrawal 3.1FS, in full conformity with the Consumer Code, informs the Customer about the terms, conditions and procedures for exercising one’s right of withdrawal and the cases in which the same is excluded, as per the following art. 4. 3.2Pursuant to art. 52 of the Consumer Code, the Customer has the right to withdraw from the Contract within 14 (fourteen) days, coming into effect, in the case of shipping, from the day in which the Customer receives the purchased Products or, in the case of Pay&Collect, from the day in which the Customer collects the Products, without the need to provide any reason and without having to bear costs other than those provided for in art. 56, para. 2 and art. 57 of the Consumer Code, the Customer declaring, for himself and his assignees, to have been fully informed by FS as to the terms, conditions and procedures for exercising the right of withdrawal in accordance with the Consumer Code. 3.3FS informs the Customer, as the Contract was concluded at a distance through an online interface, without prejudice to the hypothesis of exclusion from the right of withdrawal as per the following Art. 4., that this function, indicated by the “Withdrawal” button, can be carried out at the following link https://www.duomoshop.com/recesso-online[A1.1], via which he can (i) complete the online withdrawal form, supplying the requested information, (ii) submit the aforementioned online withdrawal form using a confirmation function, indicated by the “confirm withdrawal” button and (iii) send the online withdrawal form to FS. Upon completion of the aforementioned procedure, FS will send the Customer a confirmation of receipt of the withdrawal on a durable medium, including its contents and the date and time of its transmission. The right of withdrawal is considered exercised by the Customer, within the terms set out below, if the online withdrawal declaration is sent by Customer prior to expiry of the withdrawal deadline. 3.4Once the right of withdrawal has been exercised, according to the methods set out in the following artt. 3.2 and 3.3, the Customer, at his own expense, must return the Products: a) by directly taking the Products to the collection point indicated by FS or b) by shipping them via registered mail to the FS warehouse, located in 20122 Milan, Via Pattari 6. The return must take place no later than 14 (fourteen) days following the Customer’s communication to FS of his decision to withdraw from the Contract. In the event that the Customer does not respect this deadline, FS will be fully within its rights to definitively withhold the amount already paid by the Customer pursuant to the Contract, any exception to this is hereby withdrawn by the Customer. 3.5The Products must be returned intact, unused, in their original packaging (where present) and with the purchase invoice and/or OC with proof of payment. 3.6Should the right of withdrawal be exercised according to the methods and terms set out in this art. 3., FS will send the Customer, via email to the same address from which it received the withdrawal request, the related confirmation of acceptance of the Products thus returned, and will proceed to reimburse the amount paid to FS for the purchase of the Products in accordance with the methods and terms set out in the following art. 5, it being understood that the amount of the Donation will not be refunded. 3.7FS has the right not to accept the return or not to fully reimburse the amount paid for the purchase of those Products which do not have the relevant label and/or original packaging and, in any case, the invoice and/or the OC with proof of purchase or whose features have been fundamentally altered in terms of their essential characteristics or which have been used or damaged. 3.8Should the methods and terms for exercising the right of withdrawal referred to in the current art. 3. not be respected, the Customer will not have the right to reimbursement for the amount already paid to FS. In this case, FS will communicate to the Customer, via email to the same address from which it received the withdrawal request, non-acceptance of the return. Within 14 (fourteen) days of receiving the communication in which FS informs the Customer of non-acceptance of the return for the aforementioned reasons, the Customer may request to reacquire, at his own expense, the Products in the state in which they were returned to FS, by communicating the latter via email to the following email address duomoshop@fabbricaservizi.it. 4.Exclusion from the Right of Withdrawal 4.1The Customer, pursuant to art. 59, para. 1(c) of the Consumer Code, cannot exercise the right of withdrawal, within the terms set out in the previous art. 3., in the following event: supply of made-to-measure goods or those clearly personalised. 4.2By “made-to-measure goods or those clearly personalised”, it is intended, in the case of products for which the Customer can request customisation relating to the theme, size, frame, colour and material, which will render an object as specific and irreversible, the same not being qualifiable as predefined standards and/or alternative options. 5.Reimbursement 5.1Having received a return request and verified the correct execution of the terms and conditions indicated in the previous art. 3., FS will refund the Customer the amount received for the sale of the Products without delay and nonetheless within 14 (fourteen) days from the day in which it was informed of the Customer’s decision to withdraw from the Contract pursuant to art. 54 of the Consumer Code, it being understood that the amount of the Donation will not be refunded. FS will carry out the refund using the same payment method used by the Customer for the purchase of the returned Products, unless the Customer expressly arranges otherwise and on the condition that no costs as a consequence of the refund be borne. Should there be no correspondence between the recipient of the Products indicated in the Order at the time of checkout on the Website and the person who made the payment of the amount due for their purchase, the refund, in the event of the exercise of the right of withdrawal, will be carried out by FS, in any case, to the person who made the payment, with FS being completely free of any and all requests in this regard, for any reason, even from the person who received the subsequently returned Products. 6.Legal Guarantee of Conformity 6.1Lack of conformity means the case in which the Products purchased by the Customer do not conform to the Contract. 6.2The guarantee referred to in the previous art. 6.1, pursuant to artt. 128–135 septies of the Consumer Code, for which FS, in compliance with the Consumer Code, provides a reminder to the Customer regarding its existence, applies in accordance with the law to Products that have not been supplied in accordance with the Contract or present defects of conformity with the Contract existing at the time of delivery and which become apparent within two years from that time, provided that the same Products have been preserved according to the instructions found on the packaging or labels and used correctly and with the Customer’s due diligence, or in respect of their intended use and as provided in any documentation attached to the Products (such as, by way of example but not limited to, the Products’ label). There is no lack of conformity if, at the time of concluding the Contract, the Customer was specifically informed of the fact that a particular characteristic of the Products deviated from the objective requirements of conformity pursuant to law and the Customer expressly and separately accepted this variance at the time of concluding the Contract or if the lack of conformity derives from instructions or materials provided by the Customer. 6.3By way of example but not limited to, FS is not liable for damage and/or defects connected to or derived from: normal use of the Products; negligence in the use and conservation of the Products; inappropriate, negligent or improper use of the Products by the Customer; small imperfections linked to special finishing manufacturing processes (such as, by way of example but not limited to, wood grain). FS reserves the right to verify the actual existence of the reported defect. 6.4In the event that a lack of conformity is validated, the action aimed at asserting the lack of conformity expires, in any case, within 26 (twenty-six) months from the date of delivery and/or collection of the Products. To report a lack of conformity, the Customer must contact FS via email at the following address duomoshop@fabbricaservizi.it and complete the “Complaints Form”, which will be sent by FS to the Customer by email to the same address from which it received the lack of conformity communication. Proof of purchase of the Products (invoice and/or OC with proof of the related payment) must be attached to the “Complaints Form”, otherwise it will be impossible to activate the legal guarantee of conformity provided for by the Consumer Code. 6.5In the event of a lack of conformity reported according to the aforementioned methods, FS will, pursuant to art. 135 quater of the Consumer Code, offer the Customer a reduction in the price paid at the time of purchase proportional to the decrease in value of the Products purchased or termination of the Contract, except in the case in which the lack of conformity is minor, with the consequent refund of the price paid for the purchase of the defective Products subsequent to the return of said Products to FS at the following address 20122 Milan, Via C.M. Martini 1, complete with their original packaging and all accessories, or receipt of the proof provided by the Customer with regard to the fact that the Products have been returned and/or shipped. In this case, shipping costs for the return shall be borne by FS. 6.6If, however, the Customer is interested in restoring the conformity of the purchased Products, he will have the right to request, alternatively, the repair or replacement of the defective Products, without being charged, without significant inconvenience for the Customer and within a reasonable time from communication to FS of the lack of conformity, provided that the requested remedy is not objectively impossible or, regarding an alternative remedy, does not impose on FS disproportionate costs (such as, by way of example, in the event that the replacement parts or the Products themselves have been discontinued or the manufacturer has ceased commercial activity), taking into account all of the circumstances referred to in art. 135 bis of the Consumer Code. Should it be decided to proceed with the repair or replacement of the purchased Products, the Customer must make the Products available to FS at the latter’s warehouse in 20122 Milan, Via Pattari 6 and FS will reclaim the replaced Products at its own expense. FS hereby informs the Customer that, taking into account the nature of the Products sold by FS and their relative economic value, the option of repair may be deemed impossible or entail disproportionally high costs compared to replacement. In such a case, FS will have the right to refuse the repair and proceed with the replacement of the defective Products, pursuant to art. 135 bis of the Consumer Code. 6.7The Customer expressly acknowledges and accepts that FS carries out its activity as a reseller of the Products, sending the defective Products to specific support centres or directly to the manufacturer, periodically carrying out random checks of the Products to verify their quality and conformity. 7.Causes of force majeure (hereinafter, the “Causes of Force Majeure”) 7.1Force Majeure means the occurrence of an event or circumstance that prevents a party from performing one or more of its obligations pursuant to the Contract, if and to the extent that the party affected by the impediment demonstrates: a)that such an impediment is beyond its reasonable control; and b)that it could not reasonably be foreseen at the time of the conclusion of the Contract; c)that the effects of the impediment could not reasonably be avoided or overcome by the interested party. 7.2In the absence of evidence to the contrary, it is presumed that the following events endured by one party satisfy conditions a) and b) of the previous art. 7.1, while the party will only have to prove condition c) of the previous art. 7.1: war (declared or not), hostility, invasion, acts of a foreign enemy, extensive military mobilisation, within the Italian State and/or the Municipality of Milan and/or in the place of residence and/or home of the Customer; civil war, riot, rebellion, revolution, military force or usurpation of power, insurrection, acts of terrorism, sabotage or piracy, within the Italian State and/or the Municipality of Milan and/or in the place of residence and/or home of the Customer; currency or trade restrictions, embargoes, sanctions, between the country of residence and/or home of the Customer and the Italian State; acts of authority, legitimate or illegitimate (including those connected to the Covid-19 epidemic), compliance with laws or government orders, regulations, expropriation, confiscation of assets, requisition, nationalisation, in any case having as their subject and/or concerning the Milan Duomo Monumental Complex; plague, epidemics and/or pandemics (including Covid-19), natural catastrophes or extreme natural events inside the Municipality of Milan and/or the in the place of residence and/or home and/or offices of the Customer; explosion, fire, destruction of equipment, prolonged suspension of transport, telecommunications or energy inside the Milan Duomo Monumental Complex and/or the place of residence and/or home of the Customer; generalised social conflicts, in particular boycott, strike, occupation of the Milan Duomo Monumental Complex; liturgical events at the Monumental Complex or upon indications from Public Security Authorities. 7.3FS, in the event of Causes of Force Majeure, is exonerated from the obligation to fulfil its contractual obligations and from any responsibility for damage or other contractual remedy for non-fulfilment, starting from the moment in which the event inhibits the fulfilment of the contractual obligations, it being expressly understood that, with reference to the purchase of the Products and the Service, the provisions of these GCS will apply. 8.Information and Complaints 8.1For any information or complaints, or for any communication relating to these GCS, the Order and/or the Products, the Customer can contact Customer Services by writing to duomoshop@fabbricaservizi.it. 9.Applicable Law and Competent Court 9.1The GCS are governed by Italian law and must be interpreted according to the Italian language, the official language (and prevailing over other languages) of the Contract between FS and the Customer. 9.2For anything not expressly indicated in these GCS, the Consumer Code and the Italian Civil Code will apply. 9.3For any dispute in any way connected to the Contract concluded between FS and the Customer, according to these GCS, the court of the place where the Customer resides or has elected domicile will be competent. *** Milan, 19 June 2026 Fabbrica Servizi S.r.l.